Prices: are quoted in Canadian dollars, unless otherwise stated. AIRNETS will quote the best price available at the time of booking for the travel dates requested.

Taxes and Imposed Fees: All air ticket prices are subject to various charges and taxes not shown, such as: Canadian Air Transportation Tax, departure tax and the Goods and Services Tax (G.S.T.). The exact amounts may vary by destination and routing. Not all taxes are available for prepayment at time of booking. In addition, passengers are responsible for any increase, new taxes or mandatory fees that may be imposed prior to or at time of payment for air tickets.

Price Changes: AIRNETS reserves the right to change prices in the event of any price increase beyond the control of AIRNETS including, but not limited to, the fares were wrongfully quoted due to system error, the price of fuel and/or currency fluctuations or government taxes or levies. Should prices increase by more than 7% between the time of booking and time of ticketing, passengers may cancel without penalty. AIRNETS cannot guarantee that any price reductions announced by its suppliers will be available to bookings previously booked and ticketed.

Final Payment: must be received by AIRNETS before the option period expires in order to guarantee the price and reservation. We highly recommend that full payment be made well in advance to allow time for processing. A guarantee of payment by the purchaser is an acceptance of the travel arrangements as requested at the total price quoted. Cancellation charges will apply if the purchaser subsequently decides to cancel after ticket has been issued. Failure to comply with the above payment requirements will result in the automatic cancellation of your booking.

Credit Card Payments: Providing us with your client’s credit card binds you and the cardholder, to the terms and conditions of this contract whether or not your client has actually signed the credit card charge draft. In the event that a cardholder disputes or refuses to honour such charges, the travel agency will be held responsible for all outstanding charges and all travel arrangements may be subject to immediate cancellation either before departure or while passengers is en route.

Child Rates: in most cases, apply to children 2 through 11 years of age; however, the applicable ages may vary by airline. Infants, (0 – 2 years of age) generally travel for free within North America but would be subject to a 10% adult charge, however, all infant travel does not guarantee a seat for the infant on any airline. Please check with AIRNETS for individual airline policies.


Changes: Most fares carry a change fee after tickets have been issued. These charges are levied by the airlines and that fee may vary depending on the type of fare being purchased. AIRNETS on the other hand will only charge an administration service fee of C$75.00 on and above the charges levied by the airline. Change fees are fully non-refundable and non insurable. Please be aware that not all fares permit changes after ticket issuance.

Cancellations: Most fares carry cancellation charges of one sort or another. These charges may vary from 50% to 100% of the ticketed value. All air tickets must be returned to AIRNETS prior to the first departure date or date specified by the airline in order to qualify for any applicable refund. Please check with AIRNETS for more details.

Refunds: for any unused air tickets or portions thereof cannot be guaranteed, nor can the price or value of any unused air ticket be exchanged. We therefore strongly recommend the purchase of trip cancellation insurance. Refund will be made less any applicable late cancellation and refund service fees that may be applicable.


The Airlines: All flight times are subject to change with or without prior notice to the passenger or his/her travel consultant. It is the responsibility of all travellers to reconfirm all their flight times with each airline prior to departure. AIRNETS does not accept liability for missed connections nor any expenses resulting from any delayed, rescheduled, oversold or cancelled flights.

Advanced Seat Selection may be available for some flights. Where advanced seat selection is not available, aircraft seats are allocated on a ‘first-come, first-served’ basis at the airport.

Baggage Allowances will vary by airline, destination as well as the type of ticket being purchased.

Flight Reconfirmation: AIRNETS strongly recommend that flight times and numbers be verified or reconfirmed at least 48 hours prior to your flight. AIRNETS is not responsible for any change to airline schedules or flight numbers after tickets have been issued.

Airline Tickets: All airline tickets issued by AIRNETS are non-transferable and valid only for the dates and routings shown on the tickets. If an airline ticket is lost, the passenger is responsible for the full cost of a new ticket and any charges that may occur in a lost ticket replacement

Frequent Flyer Programs: AIRNETS does not participate in, or redeem points in any airline frequent flyer programs. AIRNETS will be pleased to relay your membership number, if provided, to the applicable supplier for credit to your account for tickets issued through AIRNETS. It is always recommended that you reconfirm your frequent flyer points at the airline counter at time of check in to ensure that your frequent flyer card is properly credited

Airline, Airport or Weather Delays: AIRNETS will not be held responsible for any additional expenses or loss that may arise from airline, airport or weather delays. AIRNETS will not reimburse for any additional expenses incurred by the passengers (hotels, meals, etc.). AIRNETS will not refund any unused portion of the air tickets purchased in the event of such delays due to conditions beyond our control.


Please ensure that you advise your clients of their nationality and citizenship so that the correct documentation can be determined and obtained at your expense. A valid passport or proof of citizenship is required for re-entry into Canada. Also, special documentation is required for unaccompanied minors and for single parents travelling with their children. In the event your client does not obtain the required documentation, they may be denied boarding by the air carrier or refused entry into the country of transit or destination. A criminal record can also lead to denial of entry or passage to a certain destination. AIRNETS is not responsible for passengers who are denied boarding or entry. Full cancellation penalties on tickets issued are applicable to all passengers denied boarding or entry into another country.


  1. Tickets will only be issued upon receipt of full payment or approved payment guarantee.
  2. Airnets reserves the right to cancel or modify all bookings at any time without prior notice.
  3. All fares are subject to change without notice and can not be guaranteed unless ticketed.